Training and Development
Hilary Rose Personnel offers customised training packages according to client’s specifications.
General training packages include:
Human Resource Procedures
Directors, line managers and supervisors need the knowledge of the organisations polices and procedures, employment law and best practice. The subjects below can either be used as a separate topic for training or a package can be created using subjects from the following headings. All training will involve the policy, the procedure, employment law, best practice and guidance notes.
- Recruitment and selection
- Induction
- Absence management
- Working time directive
- Disciplinary dismissal procedure
- Grievance procedure
- Appeals
- Exiting the organisation to include retirement and exit interviews
- Family friendly policies to include;
- Maternity
- Paternity
- Paternal
- Adoptive leave
- Time off for dependants
- Flexible working
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Recruitment and Selection
Employ the right person and they will have a positive impact on your organisation. Employ the wrong person and the negative impact is tremendous and long lasting. Therefore during this training session we will look at how to;
- Evaluating the position
- Job description and person specification
- Advertising the position
- Employee applications
- Equality and equal opportunity monitoring forms
- Planning for the interview
- Interview styles
- Conducting the interview; creating a relaxed atmosphere
- Assessments
- Evaluation of applicants – the choice
- Pre-employment checks
- Evaluating the process
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Appraisal and performance management
Handling performance management and appraisals correctly can influence your employee’s productivity, moral, motivation and empowerment. This training session looks at:
- The benefits of an appraisal
- Panned performance and development
- Improved performance
- Problem solving
- Succession planning
- Motivation through empowerment
- The process
- Prepare
- Discuss
- Follow up
- Essential Skills
- Key Principles
- Behaviour
- Body language
- Active listening
- Problem Appraisals
- The uncomfortable appraisee
- The uncommunicative appraisee
- Coping with anger
- The resentful appraisee
- The emotional appraisee
Whilst it is important for the appraiser to handle appraisals effectively, it is just as important for the employee to know how to use their appraisal meeting so that they, the manager and the organisation benefit. To this end we offer a quick 30 minute training session for employees – How to get the best out of your appraisal.
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Stress management
The UK Health and Safety Executive (HSE) defines stress as “the adverse reaction people have to excessive pressures or other types of demand placed on them” The HSE goes on to say that there is a clear distinction between pressure, which can be a motivating factor and stress which can occur when this pressure becomes excessive. Joint CIPD/Health and Safety executive research shows that over 5 million employees in the UK are reporting that they feel extremely stressed at work leading to major problems in all organisations both for employers and employees.
During this training session we look at managing stress both in the working and personal life. Raising awareness and introducing methods to reduce the stress levels.
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Time management
Time is the most important and valuable resource we have. Time management is about you, your private life and your working life, organising your time in order to achieve your goals whether that be finishing work projects on time or spending more time with your family and friends. During this session we look at;
- Blocks to time management
- Overcoming the blocks
- So what do you do with your day?
- Self evaluation
- Are you doing what you want to do?
- Action plan
- To do list
- Scheduling, it beats work overload
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Health & Safety awareness in the workplace
Health & safety is a condition free from risk or injury or threat to our well being. It is an objective to be achieved, not a natural state of affairs, everyone is involved in the continual effort of providing a safe working environment. During this session we train and remind employees at all levels of;
- The consequences of poor industrial safety
- The importance of all employees understanding safety at work
- The responsibility of employers and employees with regard to electrical hazards and equipment workplace
- Risk assessment process
- Hazards and equipment workplace
- Housekeeping responsibilities
- Dangers of slips, trips and falls
- Understanding procedures for hazardous substances
- Manual handling procedures
- Fire emergency response procedures
- The hazards of outdoor work
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Redundancy / Out placement scheme
Redundancy is always a difficult time for the employer and the employee. A lot of organisations now do an outplacement scheme that involves:
- Dealing with change – the transitional curve
- Self analysis
- Finding a position
- Applying for a position
- Preparing for an interview
Whilst the above can be carried out in a group setting, we also offer counselling on a one to one basis where we talk about their reaction to the news of redundancy, career planning and moving on. We also help the individuals to put together an action plan, e.g. preparing a CV and covering letter, talking to the job centre, talking to agencies, using the internet to search for a position, loading their CV onto the internet etc.
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Communication
Communication – a highly essential and significant attribute to have when dealing with people and is best achieved through simple planning and control. Here we will be looking at the different types of communication, the barriers to communication, advantages and disadvantages to written and verbal communication, listening skills and body language. How you can make the message you give understood, how you can improve the understanding of messages sent to you and how you can control the flow of communication.
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Absence Management
The CIPD survey of 2007 tells us that absenteeism costs £659 per employee per year. Causes of absenteeism falls under many categories, both short term and long term. It is a cost that many employees cannot afford, in time, loss of production, administration, training of temporary staff and wages/salary During this session we look at reducing absenteeism;
- Have you an absenteeism procedure in place?
- How can absence be managed?
- Return to work interviews
- Recording absence – why record absence
- The categories of absence and factors that influence absenteeism
- Short term absence
- Long term absence
- The legal case
- Disability Discrimination Act 1995 (DDA)
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Disciplinary Procedure
The discipline procedure is a positive way of letting people know what is expected of them and what corrective steps will be taken if such expectations are not met. People need to understand the underlying reasons for rules and standards and what the consequences will be if they do not respect or reach them.
Most people prefer to work within the guidelines, this way they know what is required. A discipline procedure is a framework of clear and consistent guidelines to reassure people that they will be treated in a fair way if a problem arises. During this training session we cover:
- Factors that the Disciplinary Dismissal Procedure (DDP) covers
- Following the procedure
- The manager’s role
- Before discipline
- Preparing for the disciplinary meeting
- The disciplinary meeting
- Imposing sanctions
- Action Plan
- Appeal
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Grievance Procedure
Employers and employees have different aims expectations and standards, inevitably there is conflict, which can in some situations lead to grievance.
Whereas with disciplinary the employers are showing dissatisfaction with their employees behaviour, with grievance it is the employee expressing dissatisfaction with some aspect of their workplace in the hope that it will be put right.
Managers need to realise that grievance is as important as disciplinary in that the procedures are in place to resolve any problems that occur. If the grievance is brushed aside they will grow into something more difficult to handle.
- Factors that the Grievance procedure covers
- Following the procedure
- The managers role
- The investigation
- Preparing for the meeting
- The meeting
- The response
- Appeal
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Effective Leadership
HR Personnel believes it a myth that leaders are born and not developed. Leadership is about engaging others as partners in developing and achieving a shared vision and enabling staff to lead, it’s about removing the barriers, encouraging, communicating the goals and objectives of departments enhancing the organizational vision. Creative thinking and challenging assumptions and how a service or business should be delivered. The outcome of the course is to give the individual an understanding of
- Three skills of situational leadership
- What a leader does in each of the leadership styles
- The characteristics and needs of your people at different development levels
- How to gain feedback from people on the leadership styles needed to help them achieve your goals
- How to demonstrate the power of effective communication
- How to identify the difference between leadership and management
- How to explain the positive and negative approaches to leadership
- How to determine effective ways to motivate and develop your team
- The reasons for delegation and time management
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If you are interested in any of the above courses, or we can help with other training requirements please contact us.
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